1.1 This document uses the same terminology and abbreviations as our terms of use document. This privacy policy governs the collection, use, and storage of information obtained from users when using our platform.
1.2 User information is divided into personally identifiable and non-personally identifiable information depending on whether the information can or cannot identify the user as a specific individual. Information about legal entities is not covered by the scope of information as defined in our terms of use and privacy policy.
1.3 Lunar Digital ltd, an Irish limited company, registered with the Irish Companies Registration Office under number 674649, whose registered office is located at 6/9 Trinity Street, Dublin 2, D02 EY47, Ireland, holds a position as a "controller" as defined in the European GDPR directive and we are responsible for complying with the principles regarding the processing of personal data and we must be able to provide evidence thereof. You can contact us by sending an email [email protected].
2.1 We may obtain some of your personal information in order to provide you with our services. The information we collect is necessary to provide our services, and we do not collect any information that is not required by the nature of our services. We may collect some of the following personal information:
2.2 In order to register to use our platform, you must provide your first name and last name. We will only use this information to create an account for you and to address you whenever we contact you. The legal basis for processing this information is contractual obligation. If you do not provide your name during registration, you will not be able to create an account with us.
2.3 We need your email address when you register to use the Services, you can provide it when you subscribe to the newsletter or when you contact our support. We will only use your email address in accordance with this privacy policy, including rules regarding the duration of collection. We collect your email address to comply with our contractual obligation to provide our services, or with your consent, depending on the purpose of the collection. We will collect your email address in the following cases:
2.4 We may collect your phone number when you choose to use our services. Some services require a phone number to allow the use of the application for the intended purposes, given the operating mode of our services. If you provide your phone number for this purpose, we will only use it to provide the requested services and we will not use your phone number for other purposes.
2.5 We integrate security systems on our Platform to prevent attempts and malicious exploits of the Site. We scan IP addresses and ban IP addresses that show malicious signs such as too many password failures, exploit searching, and others. We process this information for the purpose of protecting the integrity of the site and the databases linked to it. We collect your IP address based on a legitimate interest in maintaining the integrity and security of our databases.
2.6 The Platform collects a range of data and general information when a person accesses the Site. This data and general information are stored in server log files. The information collected includes (1) types and versions of software and browsers used, (2) the operating system used by the access system, (3) the date and time of access to the services, (4) the Internet service provider of the access system, and (5) any other similar data and information that may be used in the event of attacks on our computer systems.
2.7 We collect this information for the purpose of investigating offenses. When using this information, we may connect specific log files to specific Users provided that the Users are logged into their Telsignal accounts when accessing the Site. This information is necessary for (1) resolving issues and fixing system bugs, (2) properly delivering the content of our Platform, (3) optimizing the content of our Platform as well as its advertising, (4) ensuring the long-term viability of our computer systems and website technology, and (5) providing law enforcement authorities with the information necessary for criminal prosecutions in the event of a cyber-attack. We collect this information based on our legitimate interest.
2.8 All payments on the platform are made through third-party service providers, depending on the payment method. You hereby understand that by making a purchase on our platform, your personal information is processed and handled in accordance with the respective provisions.
2.9 At any given time, you may choose to provide other information that is not necessary for the proper functioning of the services. In any case, we will only use this information for the purposes for which you have provided it. If we are unsure why you are providing such information, we will contact you to the extent possible. Otherwise, we will delete this information.
2.10 Some services will not be accessible to you if you do not provide the requested information. We may keep records of any questions, complaints, or compliments you have made and their responses, if any. Every time you contact us, we collect the information you choose to provide. We will retain and use this information solely for the purpose of responding to your requests. The information contained in the request, free of any personally identifiable information, will be stored on our servers for the purpose of improving our services and providing the best possible customer support.
2.11 We do not sell or rent personal information to any third party. We use the collected information for our internal and marketing needs, as required by the nature of the Services, and only in accordance with this Privacy Policy. In some cases, we are required to comply with court orders and government requests and provide information or parts of information to authorized agencies.
2.12 We may disclose your personal information to our partners, agents, and operators under confidentiality agreements or similar agreements, including payment processing companies and shipping companies that, in our opinion, reasonably need to come into contact with this information: (i) to provide services at your request; (ii) to administer our business or the site; (iii) to provide customer support; (iv) to update account information; (v) to transmit updates, announcements, and newsletters; (vi) to respond to your communications and communicate with you about the site and other site-related activities; (vii) in the event of reorganization, merger, sale, joint venture, assignment, transfer, or disposition of all or part of the business or operations of the Site (including, without limitation, in the event of bankruptcy or any other similar procedure); or (viii) as otherwise authorized by you.
2.13 We have implemented procedures and security measures to ensure appropriate protection of the information we process against misuse, unauthorized access, disclosure, or alteration. We will delete any information about you within fifteen (15) days after the request has been made.
2.14 We recognize that the security of your information is one of the highest priorities and therefore only authorized responsible parties have access to your information. While we take all appropriate measures to ensure the security of your information, you understand that no data security measure in the world can offer 100% protection. If we become aware of or suspect a personal data breach, we will promptly inform the competent supervisory authority and the Users within seventy-two (72) hours of becoming aware.
2.15 Information processing is performed automatically, without human intervention. However, when you contact us by email, the information contained in the email will be processed by a real person to provide you with a response.
2.16 Users can request access, modification, and deletion of personal information and exercise their right to object. These requests must be submitted to [email protected]
3.1 The Platform and other third-party analytics platforms collect a series of data and general information when a User or an automated system calls the Platform. This data and general information are stored in server log files. The collected data and information may include (1) types and versions of software used, (2) operating system used by the accessing system, (3) date and time of access to services, (4) Internet service provider of the accessing system, and (5) any other similar data and information that may be used in the event of attacks on our computer systems.
3.2 We collect this information for investigation purposes. When using this information, we do not draw any conclusions about the user. Rather, this information is necessary to (1) properly provide the content of our Platform, (2) optimize the content of our Platform as well as its advertising, (3) ensure the long-term viability of our computer systems and website technology, and (4) provide law enforcement authorities with the information necessary for criminal prosecution in the event of a cyber-attack. Anonymous data from server log files is stored separately from any personal data provided by a data subject.
4.1 Regarding the information we collect from Users about fax recipients, Telsignal acts as a processor to fulfill the User's service request. Telsignal cannot use the information collected for its own use and only collects this information on behalf of Users. With respect to this information, Users have the status of data controllers under the European GDPR directive.
5.1 Information will be stored on secure servers, controlled, and maintained in accordance with privacy protection measures. We may store or transfer information about data subjects located in the EU to servers located in countries deemed adequate by the European Commission, or in countries that the European Commission has not deemed inadequate, provided that these countries implement appropriate and adequate safeguards regarding the security of personal information.
5.2 Information is stored on servers only for the time necessary to provide the services and maintain the integrity of our databases. We will keep records of processing activities for the purpose of demonstrating compliance with the EU GDPR.
5.3 Some services require the use of third-party solutions. When you are redirected from our site to a third-party website, you are no longer interacting with our site. Any information you provide through third-party websites will be processed in accordance with their privacy policy and other applicable terms.
6.1 The site or emails may contain links to other external websites that are not within our domain. We are not responsible for the privacy practices or content of these external websites. If you choose to follow these links to external websites, you do so at your own risk.
6.2 Cookies help us optimize and enhance the user experience of the site by enabling us to provide essential functionality. The cookies we use may vary over time as we continuously update and improve our site and services. For more information, please see our cookie policy.
7.1 If you register an account with us, we will retain your information for as long as you have an active account. Once you delete your account, we will delete all information we have collected about you, unless we have appropriate legal grounds to continue processing it. If your account has been terminated or suspended due to a breach of terms, we will retain your information for a maximum of two years to avoid repeated registrations and enforce suspension measures.
8.1 You can request:
8.2 These rights may be limited if they are subject to Telsignal's legitimate interests and regulatory requirements.
9.1 We reserve the right to modify our privacy policy at any time. The current version of our privacy policy is available on the website, indicating the effective date. We encourage you to check our privacy policy regularly.
10.1 If you have any questions or concerns about our privacy policy and how information is processed, or if you wish to access, retrieve, amend, or update your information, please feel free to contact us at [email protected].